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# How long does it take for the money to land in my account?

If you've recently requested a payout from your Luvi balance to your Masspay Wallet, you're probably wondering when the funds will arrive in your bank account. This article explains how the payout process works, what to expect, and what to do if something doesn’t look right.

Once a **Manual Payout** or a **Monthly Automatic Transfer** is initiated, the funds are withdrawn from your Luvi balance and sent to your Masspay Wallet. You may notice that your Luvi balance shows $0 immediately after the transfer begins, this simply means the money has left your Luvi account and is on its way to your bank.

⏱ **Standard Processing Time:** Once a payout is processed and sent to your Masspay Wallet, it typically appears within **5–10 business days**. Most payouts arrive sooner, but banking and payment-processing steps can occasionally require the full window. After the funds appear in Masspay, you can choose how quickly to receive them using the payout options in the Masspay Dashboard. For example, if you initiate a payout on a Friday, processing may not begin until the following Monday, or Tuesday if Monday is a holiday.

💡 *Business days do not include weekends or public holidays, and bank processing timelines are unfortunately outside of our control.* If your payout is still progressing through processing, no further action is normally needed. If it has been more than 10 business days since it was listed as processed, follow the steps below to contact us.

## Why Might It Take a Few Days?

Bank transfers require several verification and clearing steps between financial institutions, which can delay availability of funds even after the payment has left your Luvi balance. This waiting period is standard practice for most online platforms and payout providers.

## Haven’t Received Your Payout?

If it has been more than 10 business days since your payout was listed as processed, please contact us so we can investigate. When you reach out, please attach a downloaded copy of your bank statement that includes:

* Your **bank details** (e.g., account holder name, last 4 digits of account number)
* The **date range** covering the payout
* **Proof that the funds have not been received**

This helps us work with the payment provider and banks to resolve the issue quickly.

You can either email at contact@luvi.fans or go directly through the Live Chat within the app.