> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.luvi.fans/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My creator was restricted, what happens next?

Sometimes the Safety team restricts a creator because their content is in violation of our [Guidelines](https://www.luvi.fans/blog/guidelines/).

A restriction means a member of our team is working with the creator to make sure they have time to work on their content. It usually takes a couple of days until a page is unsuspended, but it can sometimes take up to a couple of weeks depending on how extensive the changes that need to be made are.

Depending on the situation, you might be eligible for a refund, feel free to reach out to us at contact@luvi.fans so we can help you out.