> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.luvi.fans/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refunds

At Luvi, we’re committed to supporting creators and providing a transparent experience for fans. Below you'll find everything you need to know about our **refund policy**.

**All purchases made on Luvi are final and non-refundable.**  
This policy supports our creators, who begin earning the moment you make a purchase or subscribe. For this reason, we’re unable to offer refunds for content or subscriptions once they are confirmed and the content has been accessed.

To manage or cancel your subscriptions, simply visit your Memberships page:  
👉 [https://www.luvi.fans/memberships](https://www.club.fans/memberships)

Alternatively you can find the same information in the app at '**My Creators**' on the bottom left hand corner of the main screen.

If you’ve experienced a **technical issue** (e.g. you paid but can’t access content), please reach out so we can help resolve it as quickly as possible. Please include as much detail as possible about the issue (such as screenshots, device type, or order number), so we can investigate and assist efficiently.

**Refund request processing:** Refund requests are reviewed manually. If you’re eligible, the refund is processed after the review. Processing may take up to **10 business days**.

You can contact us directly via:

* **Live Chat** in-app or through web Dashboard
* **Email**: contact@luvi.fans