• What happens when I cancel a subscription?

  If you're thinking about canceling a Creator membership on Luvi, it's important to understand how the cancellation process works and what happens to your access. Do I Still Get Access After I Cancel? Yes! If you cancel a membership, you’ll retain full access to the Creator’s content, including private media and chat functionality, until the end of your current billing period. Your monthly billing period is based on your original payment, so your membership will remain active until thatFew readers

• Refunds

  At Luvi, we’re committed to supporting creators and providing a transparent experience for fans. Below you'll find everything you need to know about our refund policy. All purchases made on Luvi are final and non-refundable. This policy supports our creators, who begin earning the moment you make a purchase or subscribe. For this reason, we’re unable to offer refunds for content or subscriptions once they are confirmed and the content has been accessed. To manage or cancel your subscFew readers

• Switch to Creator Profile

  If you already have a fan account on Luvi and would like to start creating and earning on the platform, you can switch to a Creator Profile. On the App Open the Luvi app and go to Settings. Select Start your Profile. Follow the on-screen instructions to begin setting up your Creator Profile. [](https://downloads.intercomcdn.com/i/o/r8iq9qw7/255056Few readers

• My creator was restricted, what happens next?

  Sometimes the Safety team restricts a creator because their content is in violation of our Guidelines. A restriction means a member of our team is working with the creator to make sure they have time to work on their content. It usually takes a couple of days until a page is unsuspended, but it can sometimes take up to a couple of weeks depending on how extensive the changes that need to be made are. Depending on the situation, you might be eligible foFew readers

• Why did my payment decline?

  Here are common reasons that payments will fail or decline: Expired credit card information Incorrect payment details The issuing bank has blocked the transaction Insufficient funds We recommend that you reach out to your bank directly to get more details on the decline reason and clear things up. Asking that they authorize future payments from Luvi can fix recurring issues.Few readers

• Credits - How do they work?

  Credits are used on Luvi to unlock content and interact with creators in a simple, secure way. This guide explains how credits work and how you can use them. Credits are the in-app currency used to make purchases and support creators on Luvi. Instead of entering payment details for every action, credits allow you to quickly access content and features across the platform. What You Can Use Credits For You can use your credits across a wide range of features on Luvi, including: **CreatorFew readers

• Can I send photos to a Creator?

  As a fan, you can send text messages and media (photos and videos) directly to your Creator in chat. To send media, you'll need to attach a tip... this unlocks the ability to include your photo or video with your message. Here's how it works: Open the chat with your Creator Tap the tip icon to add a tip to your message Attach your photo or video along with your tip Send your message! Your Creator will receive it with your media attached 💡 The tip amount is set by you (preset amount oFew readers

• What payment methods do you accept?

  At Luvi, we aim to make it easy and secure for you to support your favourite creators. We offer a variety of payment options, depending on your device, location, and regional availability. We currently accept the following payment methods: 📱 Mobile Payment Options Depending on your device and region, you may also see: Apple Pay – Available on iOS devices and supported browsers. Google Pay – Available on Android devices and supported browsers. These methods offer a fast and sFew readers

• How does Luvi appear on my bank statement?

  Your Luvi related payments appears as "LUVI FANS" on your bank statement. Depending on your method of payment, there might be differences.Few readers

• How to cancel a subscription?

  You can cancel a Creator's Subscription at any time: In your app: Log in to your account through the app Select the 'My Creators' option on the right hand side of the bottom bar Once you locate the membership you want to cancel, tap the three white dots to the right. Then Tap "Manage membership" On your billing page, you can press "Cancel Plan" Confirm Cancellation On the web: To manage your Memberships, please visit: [https://www.luvi.fans/memberships](https://app.Few readers

• How do I subscribe to a Creator?

  Here's how you can you can subscribe to someone's Luvi: Find their Luvi link and tap the link Tap "unlock" at the bottom of the screen If you already have a Luvi account tap Sign in if not, tap Continue Enter your email address and validate your email address Enter your banking information Validate payment Done! You have access to your creator's Luvi. Send them a message to say hi 👋Few readers

• How can I see all the locked media I've bought from a Creator?

  If you've bought media from a Creator you're subscribed to, there is a place you can see all of it. When talking to a Luvi Creator through the chat, tap the icon in the top-right corner to see the list of all the locked media your Creator has sent you and whether you've locked or unlocked it.Few readers

• How can I see all my subscriptions?

  Keeping track of your subscriptions is simple on Luvi. You have two easy methods to see all the subscriptions you’ve purchased and manage them as needed. This article explains both options so you can choose the method that works best for you. 💻 Through Web Dashboard For a desktop or mobile browser experience, you can manage your subscriptions as follows: Open your browser and go to: https://www.luvi.fans/memberships Here you’ll see a list of all actiFew readers

• How do I tip a Creator?

  If you are already subscribed to the creator: On the Creator's Luvi page, tap the button "Tip". You can select predefined amounts or enter a Custom one. You have the option to add a message with your tip Confirm the payment method and Validate the payment! 💡 Note: If you're not already subscribed to a Creator, you can still tip them. However, tipping a Creator will not unlock their content. You will still have to buy their subscription.Few readers